Home » Question and Answers

IDEP/CN8 Frequently asked questions and their answers

Show all Skip Navigation Links.
Expand Can I still manually upload declarations to OneGate?Can I still manually upload declarations to OneGate?
Expand Will OneGate support A2A upload using username and password in 2025, and when will the certificate functionality for A2A upload be implemented?Will OneGate support A2A upload using username and password in 2025, and when will the certificate functionality for A2A upload be implemented?
Expand How will I select my certificate in IDEP?How will I select my certificate in IDEP?
Expand How can I keep using my username and password for automatic declaration upload?How can I keep using my username and password for automatic declaration upload?
Expand Is there a list of compatible certificates?Is there a list of compatible certificates?
Expand How can I order a Globalsign Personalsign 3 Pro certificate?How can I order a Globalsign Personalsign 3 Pro certificate?
Expand How do I upload my certificate to OneGate?How do I upload my certificate to OneGate?
Expand What should I do if I have questions about the certificate upload process?What should I do if I have questions about the certificate upload process?
Expand How can I install IDEP/CN8?How can I install IDEP/CN8?
Expand Where can I download IDEP/CN8?Where can I download IDEP/CN8?
Expand How does an Internet installation of IDEP/CN8 work?How does an Internet installation of IDEP/CN8 work?
Expand When I want to run 'webprepare_xx.exe' I get some sort of security warning. Is there a virus or something?When I want to run 'webprepare_xx.exe' I get some sort of security warning. Is there a virus or something?
Expand I cannot install IDEP/CN8 directly from the Internet.I cannot install IDEP/CN8 directly from the Internet.
Expand When I install, I get the message 'Initialisation file is not OK. It may be missing or corrupted.When I install, I get the message 'Initialisation file is not OK. It may be missing or corrupted.
Expand Why do I get 'IDEP.exe is not a valid Win32 application'?Why do I get 'IDEP.exe is not a valid Win32 application'?
Expand Can I install IDEP/CN8 if I'm not an system administrator?Can I install IDEP/CN8 if I'm not an system administrator?
Expand What support can I expect?What support can I expect?
Expand How to deal with a client/server installation?How to deal with a client/server installation?