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Home » Question and Answers

IDEP/CN8 Frequently asked questions and their answers

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Expand Can I still manually upload declarations to OneGate?Can I still manually upload declarations to OneGate?
Expand Will OneGate support A2A upload using username and password in 2026, and when will the certificate functionality for A2A upload be implemented?Will OneGate support A2A upload using username and password in 2026, and when will the certificate functionality for A2A upload be implemented?
Expand How can I keep using my username and password for automatic declaration upload?How can I keep using my username and password for automatic declaration upload?
Expand How can I install IDEP/CN8?How can I install IDEP/CN8?
Expand Where can I download IDEP/CN8?Where can I download IDEP/CN8?
Expand How does an Internet installation of IDEP/CN8 work?How does an Internet installation of IDEP/CN8 work?
Expand When I want to run 'webprepare_xx.exe' I get some sort of security warning. Is there a virus or something?When I want to run 'webprepare_xx.exe' I get some sort of security warning. Is there a virus or something?
Expand I cannot install IDEP/CN8 directly from the Internet.I cannot install IDEP/CN8 directly from the Internet.
Expand When I install, I get the message 'Initialisation file is not OK. It may be missing or corrupted.When I install, I get the message 'Initialisation file is not OK. It may be missing or corrupted.
Collapse Why do I get 'IDEP.exe is not a valid Win32 application'?Why do I get 'IDEP.exe is not a valid Win32 application'?
You have problably installed a client installation.
A client installation assumes you have already installed the full server installation in the same location but that doesn't seem to be the case.
Uninstall IDEP and re-install it choosing the Standalone / Server installation option.
Expand Can I install IDEP/CN8 if I'm not an system administrator?Can I install IDEP/CN8 if I'm not an system administrator?
Expand What support can I expect?What support can I expect?
Expand How to deal with a client/server installation?How to deal with a client/server installation?



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